Shipping & Returns

SHIPPING POLICY

Unfortunately, despite the federal legalization of hemp derived Δ8 THC in the 2018 Farm Bill, due to individual state legislature, Elevato cannot ship to the following states:

AL, AK, CO, DE, ID, IA, LA, MT, NV, ND, RI, VT, and UT

All non-cartridge products are shipped through USPS Priority Mail with continental shipments expected between 2-5 business days. Due to the vape mail ban, cartridges are shipped through a private carrier. Orders are processed same day and sent out within a 24hr period from checkout.

Return & Exchange Policy

Due to the nature of the products we carry, only sealed items are eligible for return. All returns must be within 30 days of purchase. In the case of damaged or defective products, Elevato Distributing will either fully reimburse the customer upon receiving the damaged goods or replace the product free of charge. In all cases of return or damaged good exchanges, Elevato Distributing will cover costs of shipping.